SUPPORT · NEMOPLAYS

We’re Here to Help.

Contact NemoPlays

Email support@nemoplays.com. Put “Sudoku Garden” in the subject so we can find the right game.

Something Went Wrong?

Tell us what happened, your device/browser, and roughly when it happened. A screenshot can help. Hide private information before sending it. Never send passwords, payment details or browser session tokens.

Can’t Join?

Ask your friend for a fresh link and open it in your usual browser. If the room is full, you can watch while a seat opens. A localhost address only works on the computer running the preview.

Lost Your Player?

Guest access is saved in your browser. Clearing website data or changing browsers can lose that identity. When sign-in is enabled, save your player card with email, Google or Apple. Use the same sign-in method on your next device. Different sign-in methods are not automatically linked. Account recovery still needs your original email or provider access.

Report a Player or Request Data Help

Email us the room’s player names and what happened. Avoid including the invitation link unless support asks for it. We may need to verify that a request concerns your own data before acting.

Payments

The Pro panel tells you whether checkout is available or in test mode. Test mode never charges real money. For a paid subscription, open your player card and choose Manage subscription. This lets you update payment details or cancel renewal. Contact us for refund requests. Twenty is a separate NemoPlays game, and a Twenty subscription does not currently unlock Sudoku Garden.